PRIVACY POLICY

House of Mumz ("we", "us", "our"), operated by Falck Baby Trading LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.houseofmumz.com or purchase products from us.

By using our website, you consent to the practices described in this Privacy Policy.

1. Contact Information

Falck Baby Trading LLC
House of Mumz
Room 714, S Residence, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@houseofmumz.com
Phone: +971 54 425 9687

2. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment details (processed securely through third-party payment providers)
• Order history

Technical Information

• IP address
• Browser type
• Device information
• Time zone
• Website usage data
• Cookies and analytics information

Customer Support Information

When you contact us, we may collect any information you provide in emails, chats, or phone conversations.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Arrange delivery and shipment.
• Process payments securely.
• Provide customer support.
• Send order confirmations and updates.
• Improve our website and services.
• Detect fraud and unauthorized transactions.
• Send marketing communications and promotional offers (where permitted).
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

• Shopify (our e-commerce platform)
• Payment service providers
• Shipping and logistics providers
• Marketing and analytics providers
• Government authorities or regulatory bodies when required by law

These third parties are authorized to use your information only as necessary to provide services on our behalf.

5. Payment Information

Payments are processed securely by third-party payment providers. House of Mumz does not store complete credit card or debit card details on its servers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Analyze website traffic and performance.
• Measure advertising effectiveness.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

7. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and information about our products and offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Security

We maintain appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and contractual obligations.
• Provide customer support.
• Comply with legal, tax, and accounting requirements.
• Resolve disputes and enforce our policies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Children's Privacy

Our website is intended for adults and is not directed to children under the age of 18. We do not knowingly collect personal information from children.

12. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent to marketing communications.
• Request information regarding how your data is used.

To exercise any of these rights, please contact us at:

support@houseofmumz.com

13. International Transfers

Your information may be processed and stored in countries outside the United Arab Emirates, including by service providers such as Shopify and payment processors. Appropriate safeguards are implemented to protect your information.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on our website. Continued use of our website constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Falck Baby Trading LLC
House of Mumz
Room 714, S Residence, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@houseofmumz.com
Phone: +971 54 425 9687